In today’s hyper-competitive business landscape, customer-centricity isn’t just a buzzword; it’s a fundamental driver of success. Companies that prioritize their customers and their needs are better positioned to thrive. However, achieving customer obsession requires more than just good intentions; it demands a shift in mindset, strategy, and leadership. In this article, we will explore how customer-obsessed leaders ask different … Read More
As a business owner or manager, you may think that your customers either love or hate your business. However, the truth is that many customers have a love/hate relationship with your business. They may love your products or services, but hate your customer service or pricing. Understanding why customers have a love/hate relationship with your business can help you improve
What is Customer Service?
Customer service is an elaborate and interactive process of understanding a customer and fulfilment of his needs as per the company’s resources, capacity and capability for the product sold or service delivered. In this context, the customer’s expectation starts from the time he has purchased the product or subscribed or hired the services. Therefore, customer … Read More
Why Do Businesses Need to Take Customer Service Seriously?
Most of us believe that our businesses exist for profit. Indeed, we do. But keeping this as a sole mindset may be detrimental to our enterprises in the long run.
We must understand that for our businesses to be able to sustainably exist for the long haul, we must endeavor … Read More
New-Customer Orientation – For two decades companies have slashed training budgets and hired employees who bring prior experience with them. It’s common for companies to invest very little in shaping and developing their own talent and creating career paths for employees. In many companies, new-employee orientation has been pared back to an employee benefits review. Job orientation is picked up … Read More
Most business organizations today are quickly adopting the use of custom ERP software solutions because as opposed to the common use of manual procedures and legacy applications, ERP programs are cost-effective and efficient. The Enterprise Resource Planning program is a system of integrated applications that are designed to automate different department/office operations (product planning, development, manufacturing, sales and marketing) to … Read More
