Five Guaranteed Ways to Get Better Customer Service Every Time

Customer service, customer care, customer relations or whatever you want to call it has certainly lost its focus – the customer.

Horror stories abound about waiting hours to get a simple problem resolved. Customers now expect to be on terminal hold, expect to argue for their rights, expect to deal with someone thousands of miles away in a foreign … Read More

Hunting billing customers is an important aspect of any business

Hunting billing customers is an important aspect of any business that offers products or services. It refers to the process of tracking down customers who have outstanding bills or payments due and collecting those payments. While it may not be the most enjoyable task, it is essential to maintain a healthy cash flow and ensure that the business can continue … Read More

Making Customer Service Effective in the Digital Age

What is Customer Service?

Customer service is an elaborate and interactive process of understanding a customer and fulfilment of his needs as per the company’s resources, capacity and capability for the product sold or service delivered. In this context, the customer’s expectation starts from the time he has purchased the product or subscribed or hired the services. Therefore, customer … Read More

The Statement of Cash Flows

The Statement of Cash Flows presented by a company, provides information about the cash inflows and outflows within a certain period of time, and it can predict the future cash flows of the company. It keeps track of company’s cash and categorizes it into either operating activities, investing activities, or financing activities.

Operating activities use the items located on the … Read More

9 Rules of Cash Flow

There is an old saying: “When you’re out of cash, you’re out of business.” However cash flow can be one of the most difficult challenges when running a small business. Knowing some basic rules of cash flow can help to free you from money worries. These ten basic rules will help you take control of your cash so you can … Read More

Preparing a Cash Flow Projection

Cash flow is a financial tool to understand how money flows in and out of a business. Effective cash flow management plays a crucial role in the sustenance of a business organization. It reflects the liquidity available in the business for payment of expenses. The point to remember here is that you cannot pay for things if you don’t have … Read More